Where should I send my damaged phone for repairs upon approval of my claim application?

If you have recently filed a claim application for your damaged phone, you may be wondering where to send it for repairs. We understand that having a damaged phone can be frustrating, which is why we want to make the repair process as easy as possible for you. In this article, we will provide you with all the information you need to know about where to send your damaged phone for repairs upon approval of your claim application.

Firstly, you have the option to send your damaged phone for repairs to our Igloo Panels. Our Igloo Panels are equipped with experienced technicians who are capable of repairing a wide range of phone damages. You can rest assured that your phone will be in good hands with our team.

Alternatively, you can also send your damaged phone to authorized service centers. These service centers are authorized by the phone manufacturer to provide repairs for their products. If your phone is still under warranty, it is recommended that you send it to an authorized service center to avoid voiding your warranty.

Lastly, you can also send your damaged phone to any SSM-registered repair shops that specialize in phone repairs. These repair shops are registered with the Companies Commission of Malaysia and have the necessary expertise to repair your phone.

After your phone has been repaired, you can visit our Igloo portal for claim reimbursement. To receive reimbursement, you will need to provide an after photo of your repaired mobile phone with the IMEI number visible on the screen, a repair receipt that includes the SSM registration number and IMEI number, and your bank account details.

We hope that this article has provided you with all the information you need to know about where to send your damaged phone for repairs upon approval of your claim application. If you have any further questions or concerns, please do not hesitate to contact our customer support team.